All-in-One
- First response
- 30 to 60 min, business hours
- After-hours response
- 2 to 4 h, after hours
- Production incident ack
- 15 to 30 min, 24/7
- Primary channel
- In-app messaging and email
01 / 05Support
Help · Reply within minutes
Real support, from the team that builds Prostay.
Same-shift response, no ticket queue you have to chase. Open a ticket below, or reach the right inbox directly.
- Avg. first reply
- < 30 min
- Production ack
- < 30 min
- Available
- 24 / 7
- Languages
- EN / ES / DE / FR / IT
02 / 05Response times
Our response-time commitments.
Plain numbers, not "best-effort" wording. If we miss the window, we credit the next month.
Enterprise
- First response
- 5 to 15 min, 24/7
- After-hours response
- 5 to 15 min, 24/7
- Production incident ack
- 5 to 10 min, 24/7
- Primary channel
- Dedicated CSM, shared Slack and phone
03 / 05Common topics
Find the answer faster.
Most questions live in the product pages themselves. Jump to the surface you need, or skip ahead to the ticket form.
Front desk and PMS
Reservations, folio, group bookings, room assignment, check-in and check-out flows.
Open the pageChannel manager
OTA mappings, parity, restrictions, room-type sync, content sync.
Open the pageBooking engine
Direct booking widget, payment-link checkout, recovery flows.
Open the pagePayments
Card-present, link-to-pay, refunds, settlement and reconciliation.
Open the pageAI agents
Booking Assistant, Front Desk Agent, modes, scopes and escalations.
Open the pageAccounting
Trial balance, owner statements, city-tax exports and reconciliation.
Open the page
04 / 05Open a ticket
Tell us what’s happening.
The more context you give us, the faster we resolve. Include the property, affected reservation IDs and approximate timestamps.
- support@prostay.com
- Security disclosure
- security@prostay.com
05 / 05Other channels
Not a support ticket? Reach the right inbox.
Sales, partnerships, security disclosure and live production incidents each have their own line.
Sales
Pricing, demos, multi-property quotes, contract questions.
sales@prostay.com
Talk to salesPartnerships
Channel managers, OTAs, payments, referral and integration partners.
partners@prostay.com
Become a partnerSecurity disclosure
Responsible disclosure of vulnerabilities and security issues.
security@prostay.com
Email securityProduction incident
Live issue impacting reservations, payments or guest-facing flows.
incident@prostay.com
Email incident