01 · Booking
AI Booking Assistant
Converts website chat, WhatsApp and email enquiries into bookings. Quotes live rates, applies promo codes and finishes the checkout.
- Live availability
- Promo & loyalty
- In-thread payment
01 / 06Prostay AI
AI for hospitality · Grounded by default
AI property management software that knows your hotel.
A growing family of hospitality-grade AI agents, booking, front desk, inbox, sales, grounded in your live operational data and gated by policies you actually control.
- Avg. first reply
- < 30s
- Resolved without human
- 62%
- Approval modes
- 3
02 / 06Principles
AI tools for property management: automate, optimise, thrive.
Prostay AI is opinionated about three things: where the data comes from, who pulls the trigger, and how to prove what happened. The rest is configurable.
01
Grounded in your data
Every agent is grounded in your reservations, your folio, your guest profiles and your house rules. No generic LLM guesses.
02
Always controllable
Auto-send, suggest-only or human-approval mode. Per agent, per channel, per scenario, you set the rails.
03
Auditable by design
Every action, every reply, every charge traces back to the prompt, the data and the policy that produced it.
03 / 06Agents
Four agents, one shared context.
Each agent owns a different surface of the operation. They share the same memory, a guest who books with the Booking Assistant is already known to the Front Desk Agent.
02 · Front desk
AI Front Desk Agent
Handles arrivals, in-stay requests and departures end-to-end on WhatsApp and SMS. Escalates to a human at the first sign of friction.
- Online check-in
- Late checkout
- Smart escalation
03 · Inbox
Nexus Reply Drafter
Lives inside Prostay Nexus. Drafts personalised replies for your team to approve and send across every channel.
- Suggest-only mode
- Knowledge base
- Sentiment routing
04 · Sales
Sales Co-pilot
Drafts RFP responses and follow-up emails inside Hotel Sales Software, grounded in your pace, win/loss data and rate plans.
- RFP autodraft
- Lead enrichment
- Win-loss recall
04 / 06Grounding
How it works
Unlock higher NOI with the best AI for property management success.
Every agent assembles its prompt from the same four sources: live operational data, your knowledge base, the guest’s history, and the policy you’ve set for this conversation.
01
Live operational data
Reservations, folio, availability, restrictions, pulled from the PMS at every turn.
02
Knowledge base
House rules, FAQs, area guides, restaurant menus, indexed and grounded into the response.
03
Guest history
Profiles, prior stays, prior conversations and consent flags shape every reply.
04
Policy & permissions
Auto, suggest, or approval mode, plus tool-use scopes, decide what the agent can do.
05 / 06Guardrails
AI tools for property management, empowering hotel owners to automate, analyse and excel.
Hospitality is not a place to learn what an AI agent will do in the wild. Prostay AI ships with the controls, audit trails and sandboxing required to deploy without surprises.
- Per-agent role-based access controls and per-conversation policy switches.
- Deterministic tool-use, actions only fire when policy permits, never on a hallucination.
- Personally identifiable information stays inside your tenant; data never trains shared models.
- Every reply, every action and every charge fully audit-logged with the prompt and source data.
- Sandbox environment for testing prompts and policies on anonymised samples of real data.
06 / 06Get started
See an agent reply on your real conversations.
Send us anonymised samples of your WhatsApp, email and OTA threads. We’ll show you, verbatim, what each agent would have replied, with the policy and grounding it used.
- Agents start in suggest-only mode by default
- Per-channel policy controls in the first 14 days
- Brand-voice training included in onboarding
- AI usage caps and budgets you control