Prostay
Book a Demo
01 / 09AI agent

AI agent · AI Front Desk Agent

An AI chatbot for hotels that staffs the front desk.

Pre-stay, in-stay and post-stay messages handled in the guest’s language. Posts charges, raises housekeeping tasks, opens room locks, all grounded in the PMS, all gated by your policy.

Runs on

  • Web
  • iPad
  • Android tablet
  • Android phone
  • Offline-first
Channels
Email · WhatsApp · SMS
Languages
30+
Bundled in
All-in-One
02 / 09Capabilities

AI front office agent elevating guest messaging and hotel service for happier guests and higher revenue.

Same scope as your best receptionist, with deterministic tool-use and full audit trails.

  • 01

    Pre-arrival concierge

    Sends key codes, parking info, ETA confirmation and pre-checks ID/payment ahead of arrival.

  • 02

    In-stay requests

    Towels, late checkout, restaurant bookings, raises tasks in housekeeping or F&B with one tool call.

  • 03

    Folio postings

    Posts charges, refunds and adjustments to the folio with policy-enforced limits and approver chains.

  • 04

    Smart-lock control

    Issues, revokes and renews mobile keys based on stay status and reservation policy.

  • 05

    Escalations

    Detects intent that exceeds its scope (complaints, medical, security) and escalates with full context.

  • 06

    Brand voice

    Replies in your tone of voice with style guides per brand or per property in a portfolio.

03 / 09Deep dive 01

Grounded

It knows because the PMS knows.

Reservation status, folio state, guest profile, room status and policy live in the PMS. The agent reads from there at every turn, no stale data, no hallucinated quotes.

04 / 09Deep dive 02

Deterministic

Tool-use, not free-text guessing.

The agent reaches a confident answer, then runs a deterministic tool: post charge, open lock, raise task. Each tool has scopes and approvers that you set per agent and per scenario.

Tools the agent can call

  • post_charge(folio_id, amount, code), capped at policy threshold.
  • create_task(department, description, priority).
  • issue_key(reservation_id, valid_from, valid_until).
  • request_refund(folio_id, amount, reason), approver-gated.
  • escalate(intent, conversation_id, reason).
05 / 09Deep dive 03

Money

Charges that match the folio, every time.

Every posting is reconciled to the folio in real time. The accountant sees the same line the guest sees, with the same description, the same code, the same approver.

06 / 09Use cases

AI hotel chatbot use cases: transforming guest messaging from booking to checkout.

Designed for the moments when your reception is short-staffed, off-shift, or simply overwhelmed.

Pre-arrival

A confident arrival, every time.

Pre-checks documents, captures payment, sends keys and parking info, the lobby never holds a queue.

In-stay

A reception that hears every “sorry to bother”.

Replies in seconds, raises tasks, escalates only when needed. Guests feel attended to, the team focuses on craft.

Post-stay

Reviews that come back.

Asks for reviews at the right time, in the right language, on the right channel. Triages negative ones to the GM.

07 / 09Integrations

Human front desk vs AI front office agent: hotel chatbot efficiency unleashed.

Plugs into the desk, the locks, and the channels you already run.

  • Prostay PMSPMS
  • Prostay NexusInbox
  • Salto / Assa AbloyLocks
  • Operto / VikeySmart-lock
  • HotelkitTasks
  • Booking.com MessagesOTA
  • WhatsApp BusinessMessaging
  • Gmail / OutlookEmail
  • Stripe / AdyenPayments
08 / 09Pricing

Pricing

Bundled in All-in-One.

The Front Desk Agent ships with the platform plan. Usage metered per conversation; you set the cap.

09 / 09Get started

A 14-day pilot, with full audit trails.

Run the agent in suggest-only mode for two weeks. We’ll review every reply with you and tune the brand voice and the policy together.

  • Suggest-only mode for the first 14 days
  • Per-tool scopes and approver chains you control
  • Brand-voice training in the first week
  • Full audit log of every action and reply