Prostay
Book a Demo
01 / 09AI agent

AI agent · AI Booking Assistant

An AI hotel booking assistant that doesn’t sleep.

Answers WhatsApp, web chat, email and Instagram enquiries in seconds. Quotes live rates, applies promo codes, and finishes the checkout in-thread. Always grounded in your real availability.

Runs on

  • Web
  • iPad
  • Android tablet
  • Android phone
  • Offline-first
Channels
Email · Web · WhatsApp
Languages
30+
Bundled in
All-in-One
02 / 09Capabilities

Smart AI reservation agent that elevates every guest booking.

The Booking Assistant turns the messages you used to lose to time-zones into bookings on your real inventory.

  • 01

    Live availability quotes

    Pulls real-time inventory and rates from the PMS, never quotes a room you can’t sell.

  • 02

    Promo & loyalty codes

    Applies seasonal codes, member rates and corporate discounts based on the guest’s eligibility.

  • 03

    Upsells in-thread

    Suggests room upgrades, breakfast, late checkout and add-ons before payment, captured in-conversation.

  • 04

    In-thread payment

    Sends a secure payment link or tap-to-pay request, settles the booking without leaving the channel.

  • 05

    Multilingual

    Replies in the guest’s language with brand-voice consistency. 30+ languages supported on day one.

  • 06

    Human handoff

    Suggest-only mode for sensitive enquiries; full handoff with conversation context to your front desk in one tap.

03 / 09Deep dive 01

Grounded

A quote that’s right because it came from the PMS.

The agent doesn’t guess. Every rate, every restriction and every available date is fetched from the PMS at quote-time, with the rate plan logic the front desk already trusts.

04 / 09Deep dive 02

Distribution

Capture the booking before it leaves for an OTA.

Direct enquiries that would have bounced to Booking.com get answered, quoted and closed on your channel, commission-free, brand-attributed.

05 / 09Deep dive 03

Payment

Pay in the same WhatsApp thread.

A payment link that opens to a Prostay-hosted checkout, returns to WhatsApp on success, and posts the reservation to the PMS automatically.

06 / 09Use cases

AI hotel booking assistant: 24/7 automated reservations & upsells.

These are the conversation moments where most hotels lose direct revenue. The agent is built to win them back.

After-hours enquiries

No more “call back tomorrow”.

Guests messaging at 2am get a quote, a confirmation and a payment link, not a holding reply.

Repeat guests

A loyal guest, recognised in seconds.

Pulls profile, prior stays and preferences. Quotes the upgrade you’d have offered them in person.

Multi-language markets

30+ languages, on-brand.

Detects the guest’s language and replies in your brand voice, no awkward auto-translate energy.

07 / 09Integrations

Features of our property management AI tools: cutting costs, lifting occupancy.

Drop the agent into the channels and tools your team already runs.

  • WhatsApp BusinessMessaging
  • Instagram DMMessaging
  • Web chat widgetWeb
  • Gmail / OutlookEmail
  • Booking.com MessagesOTA
  • Airbnb MessagesOTA
  • Stripe / AdyenPayments
  • Prostay PMSPMS
  • Prostay NexusInbox
08 / 09Pricing

Pricing

Bundled in All-in-One.

The Booking Assistant comes with the platform plan. Usage metered fairly per conversation; you set the cap.

09 / 09Get started

A demo on your last 100 enquiries.

Send us 100 anonymised enquiries; we’ll show you what the Booking Assistant would have replied, in your brand voice, with the rates and links it would have produced.

  • Suggest-only mode for the first 14 days
  • Brand-voice training in the first week
  • WhatsApp Business API setup included
  • Conversation caps you control, no overage surprises